What does the everyday life of a marketer actually look like?
Most of the time it's like this: checking and answering 3,000,000 emails, planning and checking five campaigns simultaneously, generating content, juggling numbers, coordinating events, PR briefings, meetings, meetings and even more meetings, fighting with IT, catching up with the sales team, and chasing service providers.
Do you recognise these activities? What if we told you that you could automate many of them? You would have much more time to be creative and to implement new ideas. This manual is designed to give you a comprehensive overview of marketing automation.
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Marketing automation is a software-based method to automate marketing processes. It enriches contact data with information based on user behaviour in order to start an individual communication.
Marketing automation is mostly used in connection with lead nurturing. But there are other ways of automating marketing processes. Here are a few applications that can be implemented in HubSpot, for example:
Basically, marketing automation is much more comprehensive than sales automation. While marketing automation can use comprehensive actions such as lead scoring, lead nurturing, social media, etc., sales automation is purely limited to sales. Nevertheless, various processes can be automated here.
For example, emails can be created as sequences that are played out to the qualified leads depending on the sales challenge, or tasks for follow-ups can be created automatically. It is always worth taking a look at these tools to make the work of your sales team easier.
It’s important to remember that many automated marketing processes pay off in sales. Lead scoring gives sales the right information about whether leads are qualified or not. If the leads aren’t sufficiently warmed up, they are fed to sales via lead nurturing. This is why the collaboration between marketing and sales is so incredibly important.
The Online Marketing Praxis defines lead nurturing as follows:
Lead Nurturing (eng. to nurture) comprises all lead management actions that a company takes in order to address interested parties with relevant information at the right time, according to the respective phase of the purchase decision in which the interested party is currently in.
Leads are divided into different phases of the marketing and sales funnel (see figure). The goal is to turn a visitor into a customer. Various types of marketing automation can be used to achieve this. Depending on the phase of the customer journey, contacts are offered different relevant content, for example, by email. If the contact engages with the content, they slide one step further in the funnel.
Lead nurturing is usually combined with email marketing. There are different types of marketing automation:
Information: General informative emails that show the value of the company's offerings.
Advertising: Advertising emails directed to segments with qualified leads.
Interaction: Emails with informative content (advice and information) closely related to the interests of the lead and the content that led to the initial conversion.
Qualification: Emails with demo versions or free trial offers when a lead has viewed product information in an email or on the website.
MQL to SQL: Personal and targeted emails from a sales representative.
Assistance: Follow-up emails with further information on a specific topic.
Lead nurturing promotes a 20% increase in sales. (Demandgen)
Lead nurturing generates 50% more ready-to-buy leads at 33% less cost. (Forrester Research)
Targeted lead nurturing emails generate 18 times more revenue than impersonal mass emails. (Juniper Research)
Before choosing the right marketing automation tools for your business and creating a campaign, the following steps should be planned:
Lead scoring is pretty much what it sounds like: you assign scores to the leads in your pipeline to help your sales and marketing teams recognise the interest of the leads in your products or services.
HubSpot, for example, provides a special feature for this. With manual lead scoring, you can assign positive and negative attributes to your contacts to achieve a HubSpot score for them.
When setting up lead scoring, think about the actions a user can take on your site that are important to your business. It can be helpful to write down some of these actions and assign a score to them. This makes it easier for you to set a minimum score to qualify your leads.
Here is an example:
Pro Tip: Since workflows do not automatically determine scoring, scoring values for leads, MQLs, SQLs and customers should be defined and included in workflows.
Why should you implement marketing automation in your company? To answer this question, we’ve listed all of the advantages here.
The key to inbound marketing is the generation of inbound leads. But what comes next? Lead qualification, of course. And this is precisely where marketing automation can be a huge support for marketers.
Source: LeadMD “The 2016 Marketing Maturity Benchmark Report” (2016)
In addition to lead qualification, the focus is clearly on saving time. Many of the daily activities are simply taken over by the algorithm, and there is more time for more creative tasks.
Source: AdestraMarketer vs Machine (2015)
Marketing automation also helps to increase productivity. Leads are nurtured faster, new and more creative marketing activities are developed, and sales can access qualified leads faster and easier.
Source: Adestra “State of Marketing Automation Benchmarks for Success” (2017)
If you consider all of the the above-mentioned advantages, you arrive at what is probably the most important thing in marketing: the increase in ROI.
Source: SharpSpring "State of marketing automation for agencies" (2017)
We at BEE Inbound use HubSpot as marketing automation software because it is the best choice for us. But that does not mean it is the right choice for your business. There are currently over 200 different marketing automation software products on the market.
Capterra has created a comprehensive overview that lists the main differences between the most popular vendors:
G2 Crowd has declared HubSpot to be the leading marketing automation software in 2020.
The best marketing automation software products are determined by customer satisfaction (based on user ratings) and scaling (based on market share, vendor size and social impact). They are ranked in four categories on the grid:
In summary, marketing automation should be an integral part of every company. Without it, you give away many benefits – namely, the leads that ultimately turn into business transactions.
Make more time for creativity and innovation by automating repetitive processes immediately and watch your ROI increase.
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